Frequently Asked Questions
Please read our FAQ before sending us a message.
What are your postage costs within Australia?
All prices stated on our website include free postage anywhere within Australia. For express postage, we will send any number of items for a low flat rate cost of $9.99.
How long will it take to receive my item after payment is made?
We despatch orders daily from our warehouse in Melbourne. The following delivery timeframes are estimates and should only be used as a guide. Delivery timeframes are dependent on the courier company, so please take this into consideration. If you require a faster and guaranteed shipping service, please pay for express post. Delivery estimates: Melbourne/Sydney/Brisbane Metro areas: 1-3 business days Adelaide/Perth Metro areas: 3-5 business days All other areas within Australia: 5-7 business days For international orders, please contact us prior to making your purchase so that we can give you delivery options and timeframes.
Will you ship to an International address?
Yes, we do ship internationally. We send our international orders via Registered International Post only, so please contact us prior to making your purchase so that we can give you a shipping quote. Alternatively, please choose the country that you’d like your item posted to at checkout, and you will see the cost of postage to that country. The postage cost will remain the same for an unlimited number of items purchased in one transaction.
What payment methods do you accept?
We accept Paypal and the following Credit Card Types: Visa, Mastercard, Discover and American Express. Please note that you do not need to have a Paypal account in order to pay with your credit card. You will need to select the ‘pay with credit card’ option when directed to Paypal. If you prefer to pay using a bank transfer please send us an email by clicking here.
What is your Returns & Exchanges Policy?
Please make contact with us within 3 business days of receiving your purchase if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. We do not charge restocking fees on any of our products. For a change of mind (return), you will need to send your item back to us. We will refund your money in full and we will only deduct our initial cost of postage that we paid to send the item/(s) to you. For an exchange of size or style, you will need to pay for postage both ways.
We own a store and would like to stock your products. Is this possible?
If you’re interested in stocking our products, please send us an email by clicking here.
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