FAQ

Click on any link to see the answer to the question. Click again to hide the answer. If you cannot find the answer to your question, please do not hesitate to get in touch with us.

All prices stated on our website include free postage anywhere within Australia. For express postage, we will send any number of items for a low flat rate cost of $9.99.

We despatch orders daily from our warehouse in Melbourne. The following delivery timeframes are estimates and should only be used as a guide. Delivery timeframes are dependent on the courier company, so please take this into consideration.

If you require a faster and guaranteed shipping service, please pay for express post.

Delivery estimates:

Melbourne/Sydney/Brisbane Metro areas: 1-3 business days
Adelaide/Perth Metro areas: 3-5 business days
All other areas within Australia: 5-7 business days

For international orders, please contact us prior to making your purchase so that we can give you delivery options and timeframes.

Yes, we do ship internationally. We send our international orders via Registered International Post only, so please contact us prior to making your purchase so that we can give you a shipping quote. Alternatively, please choose the country that you’d like your item posted to at checkout, and you will see the cost of postage to that country. The postage cost will remain the same for an unlimited number of items purchased in one transaction.

We accept bank deposits, Paypal and the following Credit Card Types: Visa, Mastercard, Discover and American Express. Please note that you do not need to have a Paypal account in order to pay with your credit card. You will need to select the ‘pay with credit card’ option when directed to Paypal.

Please make contact with us within 3 business days of receiving your purchase if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. We do not charge restocking fees on any of our products.

For a change of mind (return), you will need to send your item back to us. We will refund your money in full and we will only deduct our initial cost of postage that we paid to send the item/(s) to you.
For an exchange of size or style, you will need to pay for postage both ways.

If you’re interested in stocking our products, please send an email to tiestoreaus@gmail.com